Terms and Conditions

Introduction and License

Clubhouse is operated under a Curacao license (No. 8048/JAZ2020-13) and is owned by DAMA N.V. The platform provides a secure gaming environment protected by SSL encryption and features games that are independently audited for fairness. Clubhouse offers a variety of online casino games, including but not limited to pokies, table games, and live dealer experiences, allowing users to engage in real-money gambling services in a responsible manner. By accessing and using the services provided by Clubhouse, users agree to comply with these Terms and Conditions.

Eligibility

To use the services offered by Clubhouse, users must be at least 18 years of age. Clubhouse reserves the right to verify the age of users and may request identification documents to confirm age. Users located in jurisdictions where online gambling is prohibited are not permitted to register or use the platform. It is the responsibility of the user to ensure that they are complying with local laws regarding online gambling.

Account Rules

Each user is allowed to create only one account. Users must provide accurate and complete information during the registration process and are required to complete mandatory KYC (Know Your Customer) verification before being allowed to engage in real-money gambling. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Any misuse of the account, including but not limited to sharing login information or engaging in fraudulent activities, may result in account suspension or termination.

Deposits and Withdrawals

Users may deposit funds into their accounts using approved payment methods. All deposits are subject to processing times and availability of the selected payment method. Clubhouse adheres to AML (Anti-Money Laundering) compliance obligations, and users may be required to provide verification documents for deposits exceeding certain thresholds. Withdrawals will be processed in accordance with the platform’s withdrawal policies, and users should expect general withdrawal timelines as outlined in the payment section of the website. Clubhouse reserves the right to delay withdrawals pending verification of user identity or compliance with regulatory requirements.

Prohibited Activities

Clubhouse strictly prohibits any activities that may compromise the integrity of the games or the platform. This includes, but is not limited to, cheating, fraud, bonus abuse, the use of automated bots, exploitation of system errors, or any unauthorized manipulation of gameplay. Any user found to be engaging in such activities will face immediate account suspension and potential legal action.

Limitation of Liability and Termination

Clubhouse reserves the right to suspend, restrict, or permanently close accounts in the event of violations of these Terms and Conditions, regulatory requirements, or any suspicious activity. Users acknowledge that Clubhouse shall not be liable for any losses or damages resulting from such actions. In the event of account closure, any remaining balance will be returned to the user in accordance with the withdrawal policies, subject to any applicable fees or charges.

Bonus Terms and General Promotional Conditions

Clubhouse may offer bonuses and promotions to users at its discretion. All bonuses are subject to specific terms and conditions, which will be clearly outlined in the promotional materials. Users must meet any wagering requirements or other conditions associated with bonuses before being eligible to withdraw any winnings derived from bonus funds. Clubhouse reserves the right to amend or cancel promotions at any time without prior notice.

Fair Play and Game Integrity Rules

Clubhouse is committed to ensuring fair play and game integrity across its platform. All games are regularly tested and audited by independent third-party organizations to ensure fairness and compliance with industry standards. Users are expected to engage in fair play practices, and any detected irregularities may result in account suspension or termination.

Fraud Prevention and Security Monitoring

To maintain a safe gaming environment, Clubhouse employs advanced fraud prevention measures and security monitoring systems. Users’ activities may be monitored for suspicious behavior, and any detected fraud will be reported to the appropriate authorities. Users are encouraged to report any suspicious activities they may encounter while using the platform.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact Clubhouse’s customer support team for resolution. Clubhouse aims to address complaints promptly and fairly. Should a complaint remain unresolved, users may seek further assistance from relevant regulatory bodies in Australia. All disputes will be governed by the laws of Australia.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any legal disputes arising from the use of Clubhouse services shall be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

Clubhouse is fully committed to promoting responsible gambling and encourages users to gamble responsibly. Users have access to various tools and resources to assist in managing their gaming activities, including deposit limits, self-exclusion options, and access to information on responsible gambling practices. Clubhouse also provides links to independent organizations that offer support for gambling-related issues.

Amendments to Terms and Conditions

Clubhouse reserves the right to amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Users are encouraged to review the Terms and Conditions periodically to stay informed of any updates. Continued use of the platform following any changes constitutes acceptance of the revised Terms and Conditions.

Contact Information

For any questions or concerns regarding these Terms and Conditions or any aspect of the Clubhouse services, users may contact the customer support team through the contact methods provided on the website. Clubhouse is dedicated to providing assistance and ensuring a safe and enjoyable gaming experience for all users.